Shipping policy

Shipping policy — draft for approval

Replace bracketed details and approve before publishing.

Dispatch

Orders are dispatched within [processing time] on [dispatch days], excluding [closures]. Order cut-off: [time and time zone]. Busy-period updates: [process].

Domestic delivery

The current India delivery method is “मानक”. Estimated delivery after dispatch: [range and business/calendar days]. Shipping charges and conditions: [confirm checkout charges and conditions].

International delivery

The International method is currently configured for 28 countries. Destinations and exclusions: [insert verified list]. Estimated delivery after dispatch: [ranges by destination]. Charges and conditions: [confirm checkout charges and conditions].

Tracking

Tracking availability: [confirm services]. We share available tracking details by [channel] within [time after dispatch]. For tracking questions, contact [support contact] with your order number.

Address changes

Request corrections through [support contact], including your order number and correct address. [Confirm change deadline, handling after dispatch, and any carrier charges.]

Duties and restrictions

[Insert professionally reviewed terms for duties, import taxes and additional charges, including whether they are collected at checkout or on delivery and who pays them.]

[Insert verified product, destination and carrier restrictions following appropriate review. Configured destinations do not establish permission to ship a product.]

Delivery exceptions

For delayed, missing, damaged, returned or undeliverable parcels, contact [support contact] with your order number and relevant details. [Confirm investigation steps, response timeframe, update process, and reshipment or refund handling consistent with the existing refund policy.]

If dispatch cannot proceed: [confirm customer notification and payment handling process].